Term of Service
Please read these Terms of Service carefully before using our services. By accessing or using our services, you agree to be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our services.
Service Description
We, Jasa Pedoman Sdn Bhd (herein after referred to as “we” or “us” or “our”), thru our website / application / platform (collectively known as “Platform”) provide services to purchase bus tickets from Transportation Carriers / Bus Operators and managing bus terminal operations at Terminal Shahab Perdana. To clarify, Jasa Pedoman Sdn Bhd / Terminal Shahab Perdana does not manage or control the Transportation Carriers / Bus Operators. We aim to offer safe, reliable, and efficient travel to all passengers.
Ticketing Policy
Before purchasing any Tickets from us, you must read carefully this Term of Service and all other terms and conditions and policies pertaining to the use of the Platform including but not limited to Terms of Use and Privacy Policy (collectively referred to as “Terminal Shahab Perdana Terms and Conditions”). By agreeing to the purchase of the Tickets, you agree to be bound by Terminal Shahab Perdana Terms and Conditions and any amendments to the foregoing issued by us from time to time. If you do not agree to Terminal Shahab Perdana Terms and Conditions and the Privacy Policy, you are advised not to purchase any Tickets and access and/or use this Platform.
Purchase of Tickets & Payment
- 1. All selling of Tickets on the Platform are on “first come first serve” and on “as is” basis. We may make reasonable efforts to furnish the details of Transportation Carrier / Bus Operator including but not limited to the type of coach provided, seating plan and/or on board facilities (“transportation details”) to you. However, we shall not be held liable and responsible should any details of the Transportation Carrier / Bus Operator is inaccurate or not up to date as a result of change of transportation details by the Transportation Carrier / Bus Operator.
- 2. All prices shown at the payment info section on the Platform constitute the final purchase price of the Tickets. The breakdown of the prices includes but not limited to (i) the base fare to the destination, (ii) the terminal charges, (iii) insurance charges, (iv) applicable taxes, (v) online charges, and/or (vi) any applicable admin fee and charges, payment gateway surcharges and/or services fee and charges.
- 3. You must pay the full prices by using various payment methods made available by us. Such payment methods shall not limit to Credit Cards, Debit Cards, Online Banking, Cash and/or such other methods as notified by us from time to time.
Confirmation of Booking
- 1. Upon successful payment has been made, an order summary (may include an e-ticket/boarding pass) of the Ticket purchased will be forwarded to your designated email address that you furnished with us during the booking and/or at the point of payment. It is vital and necessary that the email address is valid, accurate and in the correct and unabbreviated form.
- 2. Unless otherwise made available by us, all order summary and/or e-ticket delivered shall ONLY in digital form. You may require to print out the order summary and redeem the same at the terminal and/or at such designated counter as notified by the Transportation Carrier / Bus Operator prior to your departure.
- 3. Please take note that the purchase of tickets is subject to the issuance of the tickets by transportation carrier / bus operator in accordance with your purchase. As such, you may not receive your ticket and/or booking confirmation immediately upon payment. We shall not be held responsible for any failure to issue tickets by the Transportation Carrier / Bus Operator. We apologise for the inconvenience, and a full refund will be given should the booking fail.
Delay, Reschedule and Cancellation
- 1. In any circumstances if we have been notified by a Transportation Carrier / Bus Operator that a schedule has been amended, changed, cancelled and/or revised for any reason whatsoever (“changes”), we shall as soon as possible to notify you on the changes and, if applicable, to provide reasonable alternative options to you. Nevertheless, you agree to not hold us responsible and liable for any in the event of the changes happened.
- 2. You are advised to arrive at the terminal, checkpoint and/or at such waiting area as notified by us or the Transportation Carrier / Bus Operator from time to time at least thirty (30) minutes or at such arrival time as advised by the Transportation Carrier / Bus Operator from time to time before the scheduled departure time. You are to ensure that all requirements for a smooth departure has been duly completed including but not limited to identity verification, custom clearance, bagging check in and etc.
Requests for Change, Reschedule and/or Refund
- 1. All requests for change, reschedule and/or refund (fully refund or partially refund) of the purchased Ticket by you is subject to the applicable regulation and approval from the Transportation Carrier / Bus Operator, with a certain amount of charges applied. All decisions made by the Transportation Carrier / Bus Operator on any request of change, reschedule and/or refund are final and exclusive. By default, all Tickets purchased are non-refundable, non-transferable, non-exchangeable and no cancellation.
- 2. In event if we have been requested by you to assist with your request of change, reschedule and/or refund of the Tickets, we will, at our sole discretion, charge you an amount of the fee being the handling fee of your request. Such handling fee may be informed by us from time to time.
Usage of Ticket
- 1. All Tickets are subject to its own terms and conditions including but not limited to baggage allowances as imposed by the Transportation Carrier / Bus Operators from time to time. You are advised to read the terms and conditions upon purchase of the Tickets and/or to seek clarification from the Transportation Carrier / Bus Operator. We shall not be responsible nor liable for any which arises in relation to the use of the Tickets by you as stated herein.
- 2. We advise you reconfirm all Transportation Carrier / Bus Operators seventy-two (72) hours prior to departure directly with the Transportation Carrier / Bus Operator or simply check-in online at the applicable Transportation Carrier / Bus Operator’s website. You must check and verify the latest schedule no later than one (1) day before departure, as the scheduled departure and/or arrival times may change significantly without prior notice. You are solely responsible for checking-in on time, regardless of schedule changes, if any.
Passenger Notification
1. Passenger information, including but not limited to passenger’s first name, last name, passport/ID number, contact information must be authentic and the same between the official document and the online form passenger filled in on the Platform while purchasing the Ticket. Transportation Carrier / Bus Operator has the right to reject issuing any ticket, boarding pass or reject boarding if the names submitted via the online booking form and the names printed on the passenger’s ID/passport are different. Terminal Shahab Perdana is not liable or responsible for any losses or costs incurred for the above-mentioned situation.
Liabilities
- 1. Under no circumstances will we be liable to you in relation to the Tickets including its price, transportation details, seats description, baggage description, time, availability and etc. that is shown on our Platform.
- 2. Pursuant to Clause 2.1 above, we are not liable for any email delivery failure or non-delivery of order summary (and/or e-ticket) of the Ticket purchased which shall cause by you inter alia entering an incorrect email address or incorrect email settings.
- 3. Terminal Shahab Perdana nor any of its employees, warrant that the functions contained in this website will be uninterrupted or error-free. The entire risk as to the quality and performance of this website is with you. In no event will Terminal Shahab Perdana be liable to you for any damage, including, but not limited to, service interruptions, or any other circumstances beyond our reasonable control, any lost profits, lost savings or other incidental, consequential, punitive, or special damages arising out of the operation of or inability to operate this website.
- 4. Unless otherwise agreed by the Transportation Carrier / Bus Operator on the request of refund of Tickets, Terminal Shahab Perdana shall not be liable for the refund of the Tickets to you. In the event the Transportation Carrier / Bus Operator has agreed to refund the Ticket price to you, you are prohibited from claiming the same refund from us.
- 5. We shall not be held liable and responsible for any sanctions, penalties and fines as a result of the Passenger's failure to comply with the applicable laws and regulations.
Limitation of Liability
1. Without prejudice to what is set out in these terms, our liability is limited and excluded to the maximum extent permitted by law, such as for personal injury and death. We shall not be liable for any losses or damages, whether direct or indirect, resulting from or connected to your purchase and use of the Tickets, use of our Platform, use of the links on the site, use of any of our services including but not limited to special, incidental, punitive or consequential damages or other economic loss, even if we have been advised of the possibility of loss or damage that may occur. The only available remedy for you is termination of use of our services.
General Terms
- 1. The terms herein stated shall constitute the entire agreement and understanding between you and us on the subject matter thereof, and shall supersede all prior agreements, whether written or oral, between you and us concerning the subject matter thereof.
- 2. The terms herein stated shall be governed by and interpreted in accordance with the Laws of Malaysia. The courts in Malaysia shall have exclusive jurisdiction in respect of any disputes arising out of or in connection with this Terms of Service.
- 3. Compliance with law: You agree to use our services in full compliance with all applicable laws and regulations of Malaysia. Any violation of these laws may result in immediate termination of services and potential legal action as required under Malaysian jurisdiction.
- 4. Privacy. You have read and understand our Privacy Policy as stated on our website. By voluntarily submitting your personal data including but not limited to your name and contact details to us, you hereby consent and accept the terms of the Privacy Policy.
- 5. We reserve all our rights in corporate names, service marks, logos, trade names, trademarks, websites and domain names and any other intellectual property in relation to Jasa Pedoman Sdn Bhd and Terminal Shahab Perdana or otherwise (collectively "Marks") and nothing herein grants you a license to use such Marks.
- 6. Amendments: We reserve the right to modify or update these Terms of Service at any time.
- 7. Termination: We may terminate or suspend your access to our services without prior notice in case of a breach of these Terms of Service or for any other valid reason.
- 8. If any provision of these Terms of Service is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
- 9. By using the services provided by Jasa Pedoman Sdn Bhd, you acknowledge that you have read, understood, and agreed to these Terms of Service and Privacy Policy. If you have any questions or concerns, please contact our customer support for assistance.
Contact Information
Jasa Pedoman Sdn Bhd
Address: 88A, Terminal Shahab Perdana, 05150 Alor Setar, Kedah, Malaysia.
Email: [email protected]
Telephone: +604-7308888
